SHIPPING AND RETURNS
When your order has been placed a confirmation email will immediately be sent to your nominated email address and another email will be sent with the tracking number once the order is processed.
Allow 1-3 business days for processing of your order prior to dispatch except during sale periods there may be a delay in processing. When personalisation is selected please allow up to 5 business days for processing of your order. If you did not receive a confirmation or a tracking estimate email please email us at firstname.lastname@example.org.
Please note* emails can be hiding in your junk folder.
Shipping costs and Times
Our warehouse is based in Brisbane, Australia so shipping times may vary depending on your location.
Please refer to the below for a breakdown of shipping costs for standard postage, which will be applied to your cart during the checkout process as well as estimate shipping times.
We do not currently offer express postage options.
AUSTRALIA - POSTAGE COSTS
Under $50 Standard shipping (2-4 business days) - $6
Over $50 - Free Shipping
***Allow an extra 3-10 business days for rural areas of your State and when there are shipment delays due to unforeseen circumstances, holiday periods or COVID.***
INTERNATIONAL SHIPPING - POSTAGE COSTS
Standard shipping (4-8 business days) - $8
America, UK and Canada
Standard shipping (6-20 business days) - $13
Rest of the World
Standard shipping (10-20 business days) - $16
***Please note: Cheeky Winx is not responsible for any possible duties or taxes which may be imposed by your country or government. These charges which may be imposed are the responsibility of the recipient. ***
We offer exchanges or credit notes on non-monogrammed items within 14 days of the original purchase date. The item must be in original condition, unused with all original attachments, labels and tags intact otherwise it cannot be returned. Email us at email@example.com and we will let you know the next steps.
Please note all return shipping costs need to be covered by the customer when an exchange has been requested except in cases where the item is confirmed to be faulty by our team.
We do not offer an exchange or refund on any monogrammed item. Cheeky Winx prides itself on providing products to our customers that are of the highest standard. We employ a very strict quality control process to ensure we are confident in the items dispatched.
In the event you receive an item from us which you believe is faulty or if you have received incorrect monogramming on your item. Please notify us of a fault within 14 days of delivery by providing a detailed description of the fault, along with pictures as proof via email to firstname.lastname@example.org where we endeavor to respond within 48 hours to reach a satisfactory resolve and assist with your returns process. If a refund is requested once we receive your item, you will receive a full refund where it may take 5 -7 days for your funds to appear in your account.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.